Welcome to the Troubleshooting Page

Is your software unable to detect your plotter?
Don’t worry—this page is here to help you resolve connection issues and ensure your plotter works seamlessly with the software.

Important: Please note that:

• Your plotter must be connected to your computer using a modern USB cable, not via a network connection.
• Plotters that are older than 10 years are generally not supported.

Here, you’ll find step-by-step guides to tackle common problems, including:

• How to properly reconnect (reseat) the USB cable.
• Checking the Vendor ID (VID) and Product ID (PID) of your USB device.

Each guide is available as a downloadable PDF, making it easy to follow the instructions offline.

Let’s get your plotter back on track!